EventsManager

Getting Support

Quick Help

📚 Documentation

Start with our comprehensive documentation:

• Getting Started Guide
• FAQ - Check here first!
• Troubleshooting Guide
• User Guides

💬 In-App Help

• Click the ? icon in the application (if available)
• Hover over form fields for tooltips
• Check in-app error messages for guidance

Support Channels

Your System Administrator

Your first point of contact for:

• Account issues
• Access problems
• Password resets
• Permission requests
• Technical issues
• Feature requests

Send Feedback

Use the Feedback button in the application header to:

• Report bugs
• Suggest improvements
• Ask questions
• Share your experience

Feedback goes directly to the development team.

Before Requesting Support

Please gather the following information:

For Technical Issues

1. What were you trying to do?
2. What happened instead?
3. Error message (if any)
4. Browser and version (Chrome 120, Firefox 115, etc.)
5. Operating System (Windows, macOS, Linux)
6. Steps to reproduce the issue
7. Screenshots (if helpful)

For Feature Requests

1. What feature would you like?
2. Why is it useful?
3. How should it work?
4. Who would benefit from it?

Common Issues

Can’t Log In

1. Check username/password
2. Try password reset
3. Check if cookies are enabled
4. Try a different browser
5. Contact your admin if locked out

Page Won’t Load

1. Refresh the page (Ctrl+R / Cmd+R)
2. Clear browser cache
3. Check internet connection
4. Try incognito/private mode
5. Try a different browser

File Upload Failed

1. Check file size (max 50MB)
2. Check file type (see supported types)
3. Check filename (no special characters)
4. Try again later
5. Contact admin if persistent

Data Not Saving

1. Check internet connection
2. Try again
3. Check if you’re still logged in
4. Check browser console for errors
5. Report to admin with details

Bug Reports

How to Report a Bug

Email Template:

Subject: Bug Report: [Brief Description]

Environment:
- Browser: [Chrome 120 / Firefox 115 / etc.]
- OS: [Windows 11 / macOS 14 / etc.]
- Account: [your email]

Issue Description:
[Detailed description of what went wrong]

Steps to Reproduce:
1. [First step]
2. [Second step]
3. [Third step]

Expected Behavior:
[What should have happened]

Actual Behavior:
[What actually happened]

Error Message (if any):
[Copy the exact error message]

Screenshots:
[Attach if helpful]

Additional Context:
[Any other relevant information]

Priority Levels

• Critical: Application down, data loss, security issue
• High: Major feature broken, many users affected
• Medium: Feature partially broken, workaround exists
• Low: Minor issue, cosmetic problem

Feature Requests

How to Request a Feature

Email Template:

Subject: Feature Request: [Brief Description]

Feature Description:
[Detailed description of the feature]

Use Case:
[Why is this feature needed? What problem does it solve?]

Expected Behavior:
[How should the feature work?]

Benefits:
[Who would benefit? How many users?]

Priority:
[Critical / High / Medium / Low]

Additional Notes:
[Mockups, examples, references to similar features]

Response Times

Expected Response Times

These are general guidelines and may vary:

• Critical Issues: Within 4 hours
• High Priority: Within 1 business day
• Medium Priority: Within 3 business days
• Low Priority: Within 1 week
• Feature Requests: Varies based on priority and resources

Self-Service Resources

Documentation

• User Documentation
• Admin Documentation
• Developer Documentation

Video Tutorials

Coming soon

Community Forum

Coming soon

Developer Support

For Developers

If you’re developing or contributing to the project:

GitHub Issues: [Repository Issues Page] Pull Requests: [Repository PR Page] Development Chat: [Slack/Discord link]

Documentation

• Architecture Overview
• API Documentation
• Contributing Guide

Enterprise Support

Custom Support Plans

Contact your organization’s IT department for:

• Custom support agreements
• SLA requirements
• Priority support
• Training sessions
• Custom development

Feedback and Improvements

We’re always looking to improve! Please share:

• 📝 Documentation Feedback: What’s missing or unclear?
• 🐛 Bug Reports: Help us fix issues
• 💡 Feature Ideas: What would make your job easier?
• ⭐ Success Stories: What’s working well?

Contact Information

Emergency Contact

For critical security issues or data loss:

• Email: [Emergency email]
• Phone: [Emergency phone]
• Available: 24/7 for critical issues

General Support

• Email: [Support email]
• Response Time: 1-3 business days
• Available: Business hours (9 AM - 5 PM local time)

Feedback

• In-App: Use the Feedback button
• Email: [Feedback email]

---

Remember: Check the FAQ first - most questions are answered there!

This site is open source. Improve this page.